Privacy Policy for The One Academy GmbH

1. Introduction
1.1 This Privacy Policy describes the data protection practices of The One Academy GmbH ("The One Academy," "we," "us," or "our"). This Privacy Policy applies to information that we collect and use about you when you access or use The One Academy’s website, mobile application, or other online or mobile services that link to or otherwise present this Privacy Policy to you. These products and services are collectively referred to as the "Services."

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.

2. Information We Collect
We collect information about you through the means discussed below. Please note that we need certain types of information to provide the Services to you. If you do not provide us with such information, or ask us to delete it, you may no longer be able to access or use our Services.

2.1 Information You Provide to Us
We collect a variety of information that you provide directly to us. For example, we collect information through:

- Your use of the Services or processing of orders.
- Requests or questions submitted to us via online forms, email, or other communication methods.
- Participation in surveys or feedback activities.
- Reviews you submit about the Services.
- Account registration and administration.
- Uploads or posts to the Services.
- Requests for customer support or technical assistance.

The types of data we may collect directly from you include:
- Email address.
- Name, if you choose to provide it.
- Login credentials if you create an account.
- Payment details, including billing address and credit/debit card information.
- Phone number, if provided.
- Information about purchases or transactions with us.
- Demographic information such as your preferences or other details provided in your profile.
- User-generated content such as comments, survey responses, or reviews.
- Classes or subscriptions you enroll in.
- Any other information you choose to provide to us in connection with the Services.

2.2 Information We Collect Through Automated Means
When you use our Services, we collect certain information automatically, including:

- Device information, such as IP address, browser type, and operating system.
- Usage data, such as pages viewed, content accessed, time spent on the Services, and error logs.
- General location data based on your IP address.

2.3 Information from Social Media Platforms
If you connect to our Services through social media platforms (e.g., Facebook, Twitter), we may collect information from your social media profile, depending on your platform settings. This may include your name, profile picture, and other publicly available information.

3. How We Use Your Information
We, or our service providers, use your information for various purposes, including:

- Providing and managing the Services.
- Completing purchases and processing payments.
- Responding to your inquiries and providing customer support.
- Communicating updates, offers, and support related to the Services.
- Improving the Services and developing new features.
- Customizing your experience and delivering personalized content.
- Ensuring security and preventing fraud.
- Complying with legal obligations.

4. Sharing of Information
We may share your information in the following ways:

- Service Providers:  We share data with trusted third-party service providers who assist with payment processing, customer support, analytics, and security.
- Legal Requirements: We may disclose your information to comply with applicable laws or respond to legal requests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

5. Data Retention
We retain your information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. When no longer needed, we securely delete or anonymize your data.

6. Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data.
- Request correction or deletion of your data.
- Object to or restrict data processing.
- Withdraw consent for data processing.
- Data portability, where applicable.

To exercise your rights, please contact us at support@theone.academy.

7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings. Note that disabling cookies may impact the functionality of the Services.

8. Data Security
We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no security measures are entirely foolproof, and you use the Services at your own risk.

9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Changes will be communicated through our platform or via email. Continued use of our Services after changes are communicated constitutes acceptance of the updated Privacy Policy.

10. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

- Email: support@theone.academy
- Address: Sternmatt 1, 6010 Kriens, Switzerland